Fraktpolicy
This Shipping Policy explains where Robevia UK ships, how long delivery takes and what it costs. Robevia UK is operated by Amiri Commerce AB.
Where we ship
We ship to addresses in the United Kingdom only. We do not currently ship to other countries from this store.
Shipping cost
Shipping is free on all orders. There are no handling fees.
Customs, import VAT and duties
Orders are shipped from our warehouse in the United States. Prices shown on our website do not include UK import VAT, customs duties or courier handling fees. When your parcel arrives in the UK, the courier or Royal Mail may ask you to pay these charges before delivery. These charges are set by HM Revenue & Customs and the courier, not by us, and are the responsibility of the customer. By placing an order you accept that such charges may apply. If you refuse to pay them, the parcel may be returned to us and we can only refund the price of the items, not the import charges.
Processing time
Orders are processed within 1–2 business days (Monday to Friday) after payment is confirmed. Orders placed on weekends or UK bank holidays are processed on the next business day.
Delivery time
Most orders arrive within 2–7 business days from the day you order. Delivery times are estimates and are not guaranteed; customs clearance, carrier delays, weather and peak seasons can affect them.
| Destination | Method | Estimated delivery | Cost |
|---|---|---|---|
| United Kingdom | Standard Shipping | 2–7 business days | Free |
Order tracking
When your order ships, we email you a shipping confirmation with a tracking number. Tracking information can take up to 48 hours to become active.
Delays and lost parcels
If your tracking has not updated for 7 business days, email us at info@robevia.com with your order number. If a parcel is confirmed lost, we will send a replacement or give you a full refund, whichever you prefer. Parcels returned to us because of an incorrect address are shipped again free of charge once the address has been corrected.
Changing or cancelling an order
Contact us within 12 hours of placing your order if you need to change the address or cancel. Once an order has shipped it can no longer be changed, but you can return it under our Refund Policy.
Damaged or incorrect items
If your item arrives damaged, faulty or is not what you ordered, email photos of the item and the packaging to info@robevia.com within 14 days of delivery. We will send a replacement or refund you in full, as described in our Refund Policy.
Contact
Email: info@robevia.com (available 24/7; we reply within 24–48 hours on business days)
Phone: +44 121 819 0265 (Monday–Friday, 10:00–14:00 UK time)
Amiri Commerce AB
Company registration number: 559434-3088
VAT number: SE559434308801
Registered address: Sporvägen 27, 342 33 Alvesta, Sweden
U.S. warehouse: 1847 Maple Ridge Drive, Columbus, OH 43229, United States. This is not a return address. Please contact us before sending anything back.